For all bookings, the Lead Guest must formally confirm that they accept our Terms and Conditions. They may sign the Booking Form if paying by cheque and send the agreement with payment or, if booking on-line, confirm that they have read and accept these Terms and Conditions. The Lead Guest must be over 18 years of age and authorised to make the booking and to accept these Booking Terms and Conditions on behalf of all persons named on the Holiday Let Booking Form. The Lead Guest will be responsible for making all payments due.
On receipt of documents from us, you must advise us if anything appears to be incorrect. We regret we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you.
We reserve the right to refuse a booking without giving any reason.
In order to confirm your booking a cheque for 25% of the total rental fee must be enclosed with the signed Booking Form, or equivalent payment may be made on-line. If we do not receive your payment (and both these signed forms, if appropriate) within 5 days of your verbal or email confirmation, then we will release your reservation and will not be able to guarantee that the property will subsequently be available.
We must receive the balance of rental fee by 30 days prior to the booking arrival date. If payment is not received by us in full and by the date given in our confirmation letter then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause "Cancellation by you" will be applicable.
Bookings received 6 weeks or less before the booking arrival date must be paid in full.
Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, then we will issue a new invoice and will not be bound by the price shown on the incorrect invoice.
A refundable security deposit of £50 is required with the final booking payment and will be used to offset any damage or losses in the property should these occur. If there are any costs in excess of this security deposit amount due to damage or losses during your stay you will be liable for this additional amount also.
Assuming everything is fine your security deposit will be returned to you gladly and in full when we see you off at the end of your stay.
A binding contract comes into existence when your booking is confirmed by telephone (when you are booking 6 weeks or less before departure) and in all other cases when we dispatch our confirmation invoice. This contract is governed by English Law. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday will be dealt with by the courts of England and Wales.
You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us.
In the event of cancellation (after the final payment on your holiday let has been made) then you will be able to get a refund only at the rates set out below:
The booking confirmation amount of 25% of the agreed holiday let cost is not refundable. The refundable security deposit is, of course, fully refundable in the event of cancellation of stay.
We highly recommend taking out holiday insurance to cover the eventuality that you might have to cancel your holiday at the last moment.
It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeur or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.
Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.
Only the named guests are permitted to stay in the property. You may have visiting guests. However, if you are expecting overnight visitors, you must let us or our representatives know and this will be charged for. You and your party must not exceed at any time the numbers of sleeping places, i.e. 4. The owners or our representatives have a right at all times to refuse access to the property for people who are not members of the party.
This is from 14.00 hrs / 2.00pm on the arrival day booked.
This is by 11.00 hrs / 11.00am on the departure day booked for week long and short break stays but 16.00 hrs / 4 pm for 2 night weekend stays. We can sometimes be a little flexible on times, dependent on previous/subsequent bookings. Please check with us and when possible we will be happy to oblige.
The couple who left yesterday after a 3 night break arrived looking a bit frazzled and left looking very chilled out
Our latest guests had a surprise. Only the person who'd made the booking had seen the cottage on-line so one friend exclaimed, "It's much nicer than I'd expected!"
